FAQ

Questions about physiotherapy

Do I need physiotherapy?

If you’re dealing with an acute injury or experiencing physical pain or discomfort with exercise or when engaging in your daily activities, physiotherapy can help.

Signs that you may need physiotherapy treatment include: lingering pain, recurrent flare-ups from an old injury, mobility issues, pain in areas different from the injury site, decreased balance, and decreased coordination. If you have no urgent medical concerns or other reasonable barriers to treatment, physiotherapy can provide you with a diagnosis and treatment plan to improve function, prevent further injury, and help decrease pain.

Do I need a doctor's referral?

A doctor’s referral is NOT required to receive physiotherapy treatment. However, some extended health insurance plans may require a doctor’s referral for reimbursement. It is the patient’s responsibility to check with their provider for all the required paperwork.

Do you take motor vehicle accident claims?

Yes. If you have recently been in a motor vehicle accident and are looking for treatment, we can help. We’re able to start the claim and provide the care you need to get back to active living.

How long does a session last?

Assessments and treatments typically run 45 – 60 minutes. For the assessment, this time includes taking a history and developing a treatment plan, as well as the initiation of manual therapies and/or exercises. Follow-up treatments are a continuation of the assessment.

How many sessions will I need?

The number of visits required varies for each individual—it all depends on the diagnosis and severity of your issue. At your initial assessment, your physiotherapist will lay out a treatment plan and discuss how many visits may be required.

How should I dress?

A thorough assessment involves examining the affected area and the joints above and below it, as well observing your overall movement patterns. We recommend wearing comfortable clothes that allow you to expose the area and move freely. However, we always have shorts, gowns, and t-shirts on hand should you forget.

What treatments will I receive?

It depends on your diagnosis. Your therapist will work with you to develop an individualized treatment plan, which will likely include some form of manual therapy, exercises to address your issue, and potentially some modality (ultrasound, heat treatment, electrical stimulation, etc.) for pain relief. Education is also an important aspect of care and your therapist will provide you with as much information as possible regarding your diagnosis.

Do you direct bill?

Yes. We can provide direct billing to most insurance companies. Please contact us if you have questions regarding direct billing for a specific company.

Questions about exercise

Is working with an exercise specialist right for me?

If you don’t suffer from pain or discomfort with activity but are looking to break through a fitness plateau, revamp a routine, or learn something new under the watchful eye of an experienced coach, our exercise services are for you.

What is the benefit of working with an exercise specialist?

Great question! All of our exercise specialists have, at minimum, a degree in Kinesiology and are Certified Exercise Physiologists (CEP) and/or Certified Strength and Conditioning Coaches (CSCS). These qualifications ensure they have the education, experience, and skill set, as well as scope of practice, to provide accurate exercise advice to a wide demographic.

Our exercise specialists are qualified to advise healthy individuals, those with multiple medical conditions, and those who are returning to sport or daily life after injury. They are also trained to perform more in-depth physical testing, including both sub-maximal and maximal testing.

What can I expect working one-on-one with an exercise specialist?

Your initial consultation and assessment will take 75 minutes, during which we will review your medical, exercise, and injury history, and discuss your goals. From there, we’ll begin with either movement or fitness assessments or exercise education and instruction, depending on your goals.

Combining everything obtained in your initial session, your exercise specialist will work you to come up with a personalized exercise plan.

Questions about performance training

Should I work with a coach one-on-one or in a group?

When you work one-on-one with a Connect strength and conditioning coach, it’s all about you. You will receive personalized attention in every aspect of your sessions and program. Athletes in our group coaching will follow their customized programs while sharing coaching instruction with other athletes.

Is working with a strength and conditioning coach right for me?

If you’re an athlete or sports team or a highly motivated individual with specific performance goals looking for structure and motivation to meet those goals, our performance training services are for you or your team.

What is the benefit of working with a strength and conditioning coach?

Our strength and conditioning coaches hold university degrees in sport science, have gold standard certifications, and have extensive experience working with high level athletes. They work closely with our physiotherapists and as a team to deliver the highest quality strength and conditioning services to clients and teams. You’ll receive comprehensive coaching and programming to optimize your performance and reduce the risk of injury in your given sport or event.

Questions about the clinic

Can I get to Connect via public transit?

The number 9 bus stops right in front of the building. If cycling, 106 St has a bike lane between 83 Ave and 61 Ave.

Is there parking available?

Yes! There is ample parking beside and in front of the building.

Where do you fit in?

Whether you’re injured, recovering from surgery, looking for a community to support you in an active lifestyle, or trying to level-up in sport or physical practice, we can help.

Get in touch